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Knowledge Centre

Areas of Expertise

Design and development by insidemedia.com.tr

Meşrutiyet Caddesi, Şişhane Sk.
No:100/1, 34200
Beyoğlu/İstanbul

Ertuğrul Mah. 161. Sok. Özlüce
Mossa Rooms Özlüce No:5 D:14
Nilüfer/BURSA

info@whycircle.com

Frequently Asked Questions

Help and Support

We’re With You Every Step!

Send an e-mail Send a brief

How do we start?

  1. Send your briefThe form takes 3 minutes; a few sentences are enough.
  2. 30-minute intro callWe reply within one business day and meet online.
  3. Proposal and timelineScope, budget and schedule arrive in writing.

During and after

To get support, you can first contact us through the Contact section on our website. Additionally, you can reach our customer service team via email or phone. We are here to help you with any issues you may have.

Before we start

From the first meeting, we analyze your needs and develop strategies that are suitable for your goals. We progress step by step with preparation according to your brief and manage the process together with regular updates.

According to the scope of your project, the duration may vary. Our priority in all projects is to balance quality and speed.

Every project is priced by scope: once the goal, deliverables and timeline are clear we prepare a fixed-budget proposal. Ongoing work (social media management, ad operations) runs on monthly packages. The first meeting and the proposal are free.

A short brief is enough: what you do, who you sell to, why now and what result you expect. Add your logo, guidelines or past work if you have them. We can also fill in the brief together during the intro meeting; we have a ready form.

Yes. We do recommend delivering the logo together with positioning and basic identity rules (colour, typography, usage) so it works consistently across channels. We define the scope together.

Scope, deliverables, timeline and payment plan are fixed in a written agreement. Project work is usually split into kick-off and delivery instalments; monthly packages are invoiced at the start of each month. Details are stated in the proposal.

Our offices are in Istanbul and Bursa; we work remotely with clients across Turkey and abroad. Meetings are held online and presentations and approvals move through shared links. We plan on-site meetings when needed.

During and after

Yes, we provide technical support and necessary updates to ensure the sustainability of your completed projects.

Revision rounds for each stage (strategy, concept, execution) are stated in the proposal. Collecting feedback in a single list closes rounds quickly. New requests outside the scope are priced separately; no surprises, we ask for written approval first.

For brand work we deliver the logo and identity elements as vector (AI/PDF/SVG) and print/screen formats (PNG/JPG), plus the brand guidelines as PDF. For web and software projects the source code and access belong to you. The delivery package is listed in the proposal.

Once payment is complete, the usage rights of the delivered designs pass to you. Third-party fonts, stock images and music are subject to their own licences; we clearly state at delivery which of them need licensing.

The domain and hosting are registered in your name or stay in your existing account; passwords and admin rights are yours. If you prefer, we handle hosting and maintenance on a monthly package, and handover is smooth whenever you want it.

Have an ongoing project?

For revisions, file delivery or a technical matter write to us directly; your project manager replies the same day.

Send a project request

Still undecided?

The 10-question "What does my brand need?" test tells you whether your brand needs a new build, a rebrand or repositioning.

Start the test